Customer service.

• —Email — operations@mccr.com. Replies within one business day. Best for refunds, billing questions and anything you want in writing.
• —Phone or text — 0920 955 8805, answered 24 hours a day, every day. Best when you are mid-rental and need help now.
• —Facebook Messenger — start a chat. A real person replies, usually within the hour during the day.
• —Facebook page — Metro-Cebu Car Rental, for promos and new vehicles.
• —In person — 3465 Opal Street, Casals Village, Mabolo, Cebu City, Philippines. Walk in and meet us.

The phone is answered 24 hours a day, every day — vehicles are on the road at all hours, so somebody picks up. Email is read during business hours and answered within one business day, so if something is urgent, call rather than write.

Roadside problems during a rental are always a phone call, any time of night. Do not wait for an email reply if you are stuck.

• —Booking a vehicle, changing your dates, or asking what is available
• —Airport and hotel delivery, and what it costs
• —Questions about a quote, a reservation fee, or a charge on your statement
• —Refund requests — see the Return and Refund Policy below
• —Breakdowns, flat tyres and roadside help during your rental
• —Complaints, including anything you are unhappy about after the rental ended

• —We acknowledge every email and complaint within one business day.
• —We aim to resolve complaints within seven business days, and if it will take longer we tell you when to expect the next update instead of going quiet.
• —Decisions about money are given to you in writing, with the reasons.
• —You can ask for any decision to be reviewed by the business owner.

It saves a round trip:

• —The name the booking was made under, and your rental dates
• —For anything about a payment, the reference beginning mccr_ from the receipt PayMongo emailed you
• —Photos, if it is about the vehicle’s condition

• —Terms of Service — the rental agreement, payments and fees
• —Return and Refund Policy — returning the vehicle, cancellations, and when we refund
• —Dispute Resolution Policy — complaints, billing disputes and escalation
• —Privacy Policy — what we collect and your rights over it